Thought Leadership Strategy — GVEN AGENCY

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Thought Leadership Monthly Topics (12 Months)

Please also provide any alternative “catchy” topic names (click bait worthy) for each proposed monthly.

Name

First Name

Last Name

What is Customer Experience?

Please expound on the topic at hand.

Why is Customer Experience Important to Government?

Please expound on the topic at hand.

Methodology of Customer experience: "Soup to Nuts"

Please expound on the topic at hand.

Merging of Technology in Customer Experience: How do we keep a personal touch while remaining innovative?

Please expound on the topic at hand.

Customer Experience: Pre and Post COVID

Please expound on the topic at hand.

What is Customer Journey Mapping?

Please expound on the topic at hand.

Training in Creating a Workforce that is Customer focused. Importance of employee understanding their importance in company as a whole. Not just with customers.

Please expound on the topic at hand.

"Training the Trainer" training executive leaders. Leadership buy-in.

Please expound on the topic at hand.

Importance of Processes. (Internal: How do we structure our processes as a company to realize our goals/visions.)

Please expound on the topic at hand.

Staff Augmentation: Are we selecting the right people. Process to selecting right people for your business.

Please expound on the topic at hand.

Why staff augmentation is excellent for government customers?

Please expound on the topic at hand.

Getting around challenges of government procurement?

Please expound on the topic at hand.

Additional Notes